Service Writer Opportunities
About The Position
Protrans Automotive & Transmission Specialists is actively seeking to fill the position of Service Writer. We are on the lookout for individuals who are not only dedicated but also highly oriented towards providing exceptional customer service. Join our team and become a pivotal part of our operations.
As the face and voice of our shop, Service Writers play a crucial role in our success. This position involves interacting directly with customers, understanding their needs, and ensuring they receive the best possible service. The ideal candidate will have a solid understanding of automotive services, a friendly and engaging personality, and a strong commitment to maintaining the highest ethical standards. Your role will be instrumental in fostering customer loyalty and trust, contributing significantly to the overall success of our shop.
Service Writer Responsibilities:
- Scheduling appointments with customers.
- Ensuring effective communication between service technicians and Protrans Automotive & Transmission Specialists customers.
- Inspecting vehicles and accurately diagnosing problems
- Providing estimates to customers based on parts and labor costs and deductibles, after verifying warranty coverage
- Preparing accurate repair orders, detailing problems and approving repairs
- Updating customers with any service recommendations made by service technicians
- Maintaining and enhancing knowledge of automotive maintenance and repairs
Applicant Requirements:
- At least 18 years old
- Recipients of a high school diploma or GED
- In possession of a valid driver's license
- Dependable, honest and outgoing
- Available to work weekends and some holidays
Click here to submit your application for this position.
OUR REVIEWS
Michael Mattox, 09/10/2024Just serviced my three vehicles for my regular oil changes. I advised Luz at the front desk that I'm closely monitoring the state of my oldest vehicle's engine (over 200,000 miles), and requested they advise me of the oil condition. Following the service, and with my vehicle on the rack, Luz escorted me to the garage, where the technician showed me my just-removed oil filter and explained the relevant indications. Nice touch. Pro Trans has been my go-to shop for the last eight years, ever since a AAA recommendation for an emergency transmission repair. Bsed on that initial outstanding experience, they have become my preferred shop for nearly all my vehicle maintenance and repair needs for the last eight years. The reasons are simple: honesty, competence, and thoroughness = peace of mind. Friendly and conscientious service desk is icing on the cake. Thanks to Michael and his employees for running a great shop. (Caitlin is nice, too!)