AUTONET TV

When "Oh, no!" Turns Into, "All right!"

Things we don't expect happen to our vehicles. And let's face, no one really wants to spend money on an unexpected repair. But if you are putting off going to your vehicle repair facility because you're dreading bad news, you might just be putting off some good news.

There was one minivan driver who'd had the same van for years and never had a problem with the power sliding doors.  Then one day, the electrical switches in the door pillars stopped working.  The key fob would still open them, but the door switches wouldn't do a thing.

Of course, the van driver feared the worst: an electrical problem, a major computer failure, mice chewing up the wires.  So, he put off going into the repair facility for a couple of months.  One day, it was time for his regular oil change and the service advisor asked him if there was anything else going on with the van.  The owner mentioned the door problem but said he didn't want to spend a fortune on it.

He waited for his van, and it wasn't long before the service advisor came out with good news. The doors weren't working because a switch on the overhead console had been turned off.  (It was a safety feature to allow parents to disable them.) The owner had accidentally switched it when he was unloading the van.  It was the first thing the technician had checked. Flip the switch back and all was working as usual.

Another example? A mother was driving a minivan with her two kids inside on a hot day when she felt the front end shaking violently as she drove down the road. Fearing something major had broken in the van (and fearing for the safety of her kids), she pulled into a fast-food restaurant parking lot and started to look underneath to see if it was anything obvious she could see.

She couldn't see any broken parts, but she also didn't feel safe getting back in the van with her kids.  So, she called her local service facility and asked if they could send someone to look at it.  When the technician arrived, he took it for a test drive on the same road on which she'd described having the trouble.  Then he put her van up on the lift.  His conclusion?  Nothing was wrong with her van.  It was the street she was driving on.  Crews repairing it had left the surface full of potholes, and that was causing her rough ride.

Ultimately, what these two drivers feared would be an expensive trip to the shop resulted in each driver getting different news than they had expected.  One learned something new about his vehicle.  The other?  Well, the technician saw that her tires were badly worn and convinced her to get them replaced, perhaps preventing an accident and giving peace of mind for a mom with two kids.

Let Protrans Automotive & Transmission Specialists Help You Keep Your Vehicle Another Couple of Years

Riverside area residents may remember when the U.S. government's “Cash for Clunkers” program made a splash on the news scene. People were offered incentives to trade in old vehicles for new, in the interest of better and improved air quality from reduced emissions.

But a lot of Riverside drivers want to hang onto their old clunkers. They're dependable and they're paid for. Owners would love to see the odometers on those vehicles turn past 200,000 miles (320,000 km), as long as the repair bills don't get too expensive.

There are a lot of vehicles on CA roads that have run past the 200,000 mile (320,000 km) odometer reading. Is there something that their owners are doing that keeps these vehicles on the road? Or did they just win the “lemon lottery,” and luck out by getting a particularly good vehicle? Not surprisingly, most of these owners have something in common. They never skip an oil change. Can keeping a vehicle on the road for 200,000 miles (320,000 km) really be that easy for Riverside drivers?

Actually, it makes sense. Oil is the lifeblood of a vehicle. Clean oil ensures that the engine will run efficiently and staves off the build-up of sludge that can eventually damage engine parts. Oil changes remove dirty oil and replace dirty oil filters, keeping an engine clean and running smoothly, just like eating right keeps our hearts healthy by preventing build-up in our arteries.

But there's another reason why not skipping an oil change can result in a longer life for your car. When you bring your car in to Protrans Automotive & Transmission Specialists for an oil change, all of the fluid levels are checked and topped off. If these fluids are depleted, dirty or low, they can damage the engine.

If a fluid is significantly low, it usually indicates a leak somewhere, leading to an inspection of relevant parts. This inspection and the replacement of the worn part can prevent repair bills and maintain the health of the engine.

At an oil change, your technician at Protrans Automotive & Transmission Specialists will also do a quick check for worn belts or hoses, uneven tread wear, leaking shock absorbers and other signs of wear and tear. This advance notice allows the owner to replace parts before they break down and possibly damage your vehicle.

The oil change is also a good time to review any other service that the vehicle might need. Many car owners rely on their pros at Protrans Automotive & Transmission Specialists for good auto advice on check-ups and follow-up vehicle care that will keep older cars running well.

Parts wear out on older vehicles. There's no avoiding it. As the odometer chugs upward toward 200,000 miles (320,000 km), the vehicle will need several batteries, a couple of alternators and water pumps, a new set of shocks and possibly some brake rotors. But these items—all together—add up to far less than the cost of a new vehicle.

Good vehicle care and preventive maintenance are the hallmark of Riverside drivers who have kept their vehicles on the road and running past the age when most of us have given up and headed back to a car lot. We can learn from their wisdom.

So treat your car right: Take good care of it and don't skip the check-ups at Protrans Automotive & Transmission Specialists in Riverside. 

Protrans Automotive & Transmission Specialists
3420 Gato Ct.
Riverside, CA 92507
9513185223

Do you have a Clue (Get the Most Out of a Service Visit)

When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good.  That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.

Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues.  You might even want to write them down so you don't forget.  Is there an unusual smell?  What does it smell like?  Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed?  Does it change when you turn a corner?  

Keep your expectations realistic.  Some conditions may take a long time to diagnose and repair.  If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow.  If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time. 

Most importantly, be available for any communication from the service advisor.  If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward. 

The service facility wants your experience with them to be good just as you do.  With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.

Protrans Automotive & Transmission Specialists
3420 Gato Ct.
Riverside, CA 92507
9513185223